Surplus Food Contribution (SFC) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, app, and services.

1. Information We Collect

• Personal details: name, phone number, email, gender, date of birth, address.
• Account details: login credentials, referral details, plan subscriptions.
• Payment and wallet data: transaction references, contribution history, virtual account details.
• Support data: messages you send via Help Center, tickets, or WhatsApp.
• Technical data: device info, IP address, browser type, cookies, and usage logs.

2. How We Use Your Information

• To create and manage your SFC account.
• To process wallet funding, plan contributions, and withdrawals.
• To generate and display your Virtual Account (VA) for deposits.
• To track your savings progress, points, levels, and rewards.
• To send confirmations, alerts, reminders, and support replies.
• To improve platform security, performance, and user experience.

3. Lawful Basis for Processing

We process your data based on your consent, contractual necessity to deliver SFC services, compliance with legal obligations, and our legitimate interest in running a secure, transparent cooperative system.

4. How We Share Your Information

We do not sell your personal data. We may share limited information with:

• Payment and banking partners (e.g., virtual account providers) to enable deposits and confirmations.
• Service providers who support platform hosting, email delivery, and security.
• Law enforcement or regulators when required by law.

5. Data Security

We use industry-standard security measures to protect your data, including access control, encryption where applicable, and secure servers. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We keep your information as long as your account is active or as needed to provide services, comply with legal requirements, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where legally allowed.
• Withdraw consent for optional processing.
• Object to processing in certain situations.

To exercise your rights, please contact us through the Help Center.

8. Cookies

We use cookies to remember preferences, improve performance, and understand usage. You can accept or decline cookies through the cookie banner. For full details, see our Cookie Policy.

9. Third-Party Links

Our platform may contain links to third-party sites (e.g., WhatsApp). We are not responsible for the privacy practices of those sites. Please review their policies separately.

10. Children’s Privacy

SFC is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided us data, contact us to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of SFC means you accept the updated policy.

12. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact us via the Help Center.