Frequently Asked Questions (FAQs)

Everything you need to know about Surplus Food Contribution (SFC), how contributions work, rewards, points, referrals, and withdrawals.

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Surplus Food Contribution (SFC) is a transparent contribution-based cooperative that helps households save monthly and receive bulk food packages at the end of their saving cycle. Members contribute consistently, track progress digitally, and earn rewards for discipline and referrals.

You choose a contribution plan, save monthly, and your savings are tracked on your dashboard. At the end of your plan duration, you receive food items equal to your total contribution, plus rewards based on your points and referral level.

No. SFC is not an investment or loan. It is a contribution and savings-based food security program. Rewards come from actual contributions and program surplus, not from recruitment fees.

You can fund your wallet directly in the app for instant reflection. You can also transfer to your personal SFC Virtual Account (VA) shown on your dashboard; those deposits reflect after confirmation.

Your Virtual Account is a personal bank account created for you by SFC for deposits. Any transfer sent to it is credited to your wallet after confirmation. It allows you to fund your account anytime.

Referral levels reward members who invite others to contribute:
  • Level 1: 2 referrals → 2 liters of groundnut oil
  • Level 2: 4 referrals → cartoon pack of noodles
  • Level 3: 8 referrals → ₦10,000 cash + cartoon pack of noodles
  • Level 4: 12 referrals → cartoon pack of noodles + pack of seasoning + ₦20,000 cash
  • Level 5: 15 referrals → ₦50,000 cash + cartoon of Indomie
Rewards are credited when referrals become active contributors and are tracked on your dashboard.

You receive your food package at the end of your plan duration after completing all cycles. Your dashboard shows your remaining cycles and due dates.

If you miss a payment, your plan becomes overdue. You can still pay the next cycle to continue. Overdue plans may delay your completion date.

Yes. Extra savings are allowed and earn additional points. The more you save, the bigger your final food bundle and rewards.

You can open a ticket inside the app or use the public Help Center. For instant chat, use WhatsApp: 08035994356.
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